These are turbulent times. The situation is changing daily and the impacts of COVID-19 (the novel coronavirus) and the uncertainty
around us only adds to the public health and financial anxiety we are all feeling.
The City Council, City Manager and the staff at the City of Redlands want all of our residents to know that, while many things are
different, we are still working hard to provide service to our community and especially to safeguard the public health, safety and
welfare of everyone in Redlands.
Even before the first case of COVID-19 was confirmed in the United States, the City's Emergency Management Division was already
meeting, monitoring the situation, and reviewing and updating plans and preparations to keep essential City services in place and to
anticipate and respond to developments in our community.
First responders - police and fire - are fully staffed, protecting our community and responding to calls for emergency service.
Our water facilities are in full working order and ready to continue meeting the community's needs for fresh, clean water.
We have closed all of our facilities to the public and other services we are all accustomed to may be impacted or scaled back for now,
but be assured, we will do all we can to continue to provide customer services, while protecting the health and safety of our residents,
visitors and employees and doing our part to help slow the spread of the coronavirus. And we will be ready, as things settle down,
to get back to the work of providing the full service Redlands is known for.
We have been in close contact with the San Bernardino County Department of Public Health and other public health authorities and
are implementing all recommendations of County, State and Federal authorities.
The City's Emergency Operations Center has been activated and is monitoring the current situation also with a focus on continuity of
operations to provide critical services to our community. City staff are meeting daily to respond to a fast-changing environment with
To keep our community informed, we have added a COVID-19 informational web page at https://www.cityofredlands.org/covid19
which is frequently updated with information on closed facilities, how to access community services, available financial resources and
additional information of public interest. You can also get updated information on the City's social media platforms - Facebook,
Instragram and Twitter and on Redlands TV.
We encourage everyone to visit the San Bernardino County Department of Public Health: http://wp.sbcounty.gov/dph/coronavirus/;
the State Department of Public Health: https://www.cdph.ca.gov/programs/cid/dcdc/pages/immunization/ncov2019.aspx and the
Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/2019-ncov/index.html for up-to-date information on the
virus and current orders and recommendations.
If we all work together, we can slow the spread of the virus. If you are sick, stay home and contact your doctor. Additionally, we ask
Our community is resilient. Life will return to normal. Until then be patient and look out for one another.
that you please consider carefully what your actual need for food and sanitation supplies would be, for up to a two-week period, and
purchase only the amount you would reasonably expect to use. Panic buying, hoarding and similar behaviors impact your fellow
residents and complicate the current situation for others.
Following public health recommendations, the City of Redlands reduces city services to help slow the spread of COVID-19
Effective Friday, March 20, the City of Redlands has further reduced City services in response to the March 19 order from Gov. Gavin Newsom and public health recommendations to slow the spread of coronavirus.
“We want our residents and all visitors to the City of Redlands to know that we are doing all we can to protect your health and safety,” said Mayor Paul Foster. “Our Emergency Management staff within the Redlands Fire Department began planning last month for the potential spread of the novel coronavirus and to create emergency plans. The City’s department directors and executive staff are meeting regularly, consulting public health authorities and other stakeholders and examining all possible actions the City can take to contribute to slowing the spread of the virus and protect residents and visitors, especially the most vulnerable populations.
“With that in mind, and in keeping with public health orders and recommendations, we have closed public offices and facilities and curtailed service levels to maintain essential and critical City services,” Foster said.
Essential City services include:
Ø Police and Fire
Ø Water, sewer and trash
Ø Maintenance of streets, trees and parks and infrastructure repairs
Ø Senior nutrition program
Ø Senior transportation
Ø Limited administrative services
The City has enacted plans to move toward telecommuting for other staff to ensure the safety of the public and employees while continuing to further City projects and programs. Residents are encouraged to continue to support local businesses by ordering takeout or delivery when available. Grocery stores and pharmacies will continue to operate. There is no shortage of food or interruption to local food supply. If we all work together, we can slow the spread of the virus. If you are sick, stay home and contact your doctor. Additionally, we ask that you please consider carefully what your actual need for food and sanitation supplies would be, for up to a two-week period, and purchase only the amount you would reasonably expect to use. Panic buying, hoarding and similar behaviors impact your fellow residents and complicate the current situation for others.
The City will continue to assess the situation and may make additional changes as needed.
For updates on City services and the City’s response to the pandemic, visit the City’s website at https://www.cityofredlands.org/.
How to Contact the City to access essential City services
City Manager’s Office – The City Manager’s Office will maintain minimal staffing during regular business hours. - (909) 798-7510
Streets, street lights and traffic signals, sidewalks, storm drains and gutters, emergency tree service – (909) 798-7655
After hours, emergency requests can be submitted to Police Dispatch at (909) 798-7681
Water is safe to drink and there is plenty of water available
During this time, there will be no water shutoffs and late fees will be delayed
Water/Wastewater issues - (909) 798-7698
Solid Waste Inquiries or Customer Service – (909) 798-7529
Water, sewer, solid waste or other utilities - Mudcustomerservice@cityofredlands.org
Utility Billing Customer Call Center - (909) 798-7516
Utility bill payments can be made online:
Ø Through setting up an account on MyRedConnect: https://myredconnectaccount.org/iwr/user/login.seam
Ø Through setting up an automatic payment option: https://www.cityofredlands.org/utilities-customer-service (This is also called the 1-2-3 Done! Program)
Ø Through SpeedPay: Call Speedpay’s toll-free number, 1-866-269-2896; or visit: https://internet.speedpay.com/redlands/#/login/guest
After hours emergency requests can be submitted to Police Dispatch at (909) 798-7681
Business License Inquiries/Service – (909) 479-2111
Business Licenses - Support@HdLGov.com
All other Payment Inquiries - LicenseStaff@cityofredlands.org
The Redlands Police Department front counter will be open during regular business hours
Ø All police and fire services will continue
Ø Redlands Police Department non-emergency phone number (909) 798-7681
Ø Report crime online at https://www.cityofredlands.org/report-crime
Ø Redlands Fire Department non-emergency phone number (909) 798-7660
Ø For emergency assistance call 9-1-1
All senior and recreation center facilities will be closed through the end of April 2020.
The Senior Nutrition Program will be suspending dine-in services and will only be offering to-go meals on Wednesdays starting March 25th. Senior residents interested in a home meal delivery service may contact the center’s Nutrition office at (909) 793-6999.
Senior transportation services
Transportation services are limited for medical needs (medical appointments and pharmacy)
Transportation is limited to two individuals per trip to minimize exposure
For more information call (909) 307-7316
The City of Redlands’ Never Alone Program addresses the isolation problems faced by many elderly people within the community and fosters a better connection with others. The program uses city staff and volunteers to routinely call and establish a connection with the senior citizens in the community. Callers check in on the seniors to verify their health and safety, but they also try to become a friend, someone that seniors can look forward to speaking with on a weekly basis. In situations where someone may be in need of help or they fail to answer the phone call, a police officer is dispatched to check on their status.
The Never Alone Project relies entirely on volunteer support, and they are always in need of anyone who may be interested in participating in the program. If you’re interested in participating in the program or becoming a volunteer, call 909-798-7579 or email email@example.com.
The safety and wellbeing of our community is our top priority.
The City recommends that seniors stay active, healthy and connected through eating well and exercising at home.
More information on COVID-19